Shipping Policy

Order Status

Once your order has been filled, you will receive a Shipping Notification email. This email will include your tracking number and a link to check order status. You can also go to your account page to check the order status. 

NOTE: 

Due to the high volume of orders during the Black Friday promotion, there may be some delays. We will make every effort to ensure that your orders are delivered as quickly as possible, but we appreciate your understanding regarding potential logistic delays. If you have any questions, feel free to contact our customer service. Thank you for your understanding and support!

If you fail to see delivery info when you click on your order-tracking link, don't worry! Occasionally, there may be a 24-hour delay in viewing tracking progress from the point of our departure to the shipper's first scan at one of their destination points.

Normally, after the order has been paid, the warehouse needs 1-5 business days to process your order (except for pre-sale items). You will receive a notification once your order has been shipped. Shipping time below does not include such processing time.

Kindly note that processing and shipping time may be impacted at year end due to high volume and extreme weather conditions.

Others including Alaska, Hawaii, Puerto Rico, New Zealand, Mexico, Ireland, Finland, Vietnam and other countries and regions. We charge a $25.99 flat shipping rate for express shipping.

Estimated Arrival Time To You = Order Processing Time + Shipping Time

Exceptions

Kindly note that we cannot ship to P.O. boxes, APO/FPO/DPO addresses and non-continental Europe (islands and territories affiliated with the aforementioned European countries) because our carrier can't ensure safe delivery to those addresses and there's nothing worse than a lost package.

Customs Duties 

Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, Commense cannot declare purchased items as a gift or list an amount that lower than the actual product price.

Order Address Error

Please contact customer service immediately to change your address before shipment. Once the items are shipped, the address cannot be changed.